Returns and Exchange
Step 1 - message us.
Message us on WhatsApp within 3 days of delivery with your order number and, if something is wrong with the piece, a photo of it.
Step 2 - tell us what you need.
Wrong size, wrong item, or a fault in the making - say which, and we will tell you honestly whether a straight swap is possible (it depends on what is left of that run) or whether a refund is the better fit.
Step 3 - send it back.
We will confirm how the piece should come back to us. It needs to be unworn, unwashed, and with its tags still attached.
Step 4 - the outcome.
A replacement or exchange ships as soon as we have the returned piece; a refund follows the same way, by bank or mobile money transfer, usually within a few business days.
The full policy.
This page is the walkthrough; the exact terms - what qualifies, and when a change of mind is not something we can offer - are on our Refund Policy page.