Refund Policy
Wrong or faulty item.
If what arrives is the wrong piece, the wrong size, or has a fault in the making, message us on WhatsApp within 3 days of delivery with your order number and a photo. We will arrange a replacement, an exchange, or a refund - your choice.
Wrong size ordered.
Because sizes are limited to small numbers per piece, a straightforward size exchange depends on stock. Message us within 3 days of delivery and we will exchange it if the size you need is still available, or refund you if it is not.
Change of mind.
We keep the numbers small and do not restock, so a change-of-mind return is not something we can generally offer once an order has been packed. If a piece has not yet shipped, we can still cancel it - see our Terms of Service.
Condition.
A returned piece needs to be unworn, unwashed, and with its tags attached, in the condition it arrived in.
How a refund is paid.
Cash on delivery orders are refunded by bank or mobile money transfer to the number or account you provide us. bKash and Nagad payments are refunded to the same account.
Refunds are sent once the returned item has reached us, usually within a few business days after that.
Questions.
Message us on WhatsApp with your order number and we will sort it out from there.